Contact

Contact Us

If you would like to contact us, you can do so using our contact form, or by contacting us using the following methods.

GENEVA GROUP
Geneva House
18 Ellerbeck Way
Stokesley Business Park
Stokesley
North Yorkshire
TS9 5JZ

TEL: +44(0)1642 714 464
EMAIL: info@genevainstruments.com



Bandroom Visits

To arrange a bandroom visit or to test our instruments please contact our Sales Manager Simon Miller;

TEL: +44(0)7415739206
EMAIL: simon@genevainstruments.com



Retailers

To visit an official Geneva Retailer, see our approved retailers list below;

EV-ENTZ
Standard House
Crawford St
Newport
NP19 7AY
01633 250062
http://www.ev-entz.co.uk

East Midlands Music
The Stables
Rectory Farm Offices
Peterborough
PE8 6UT
01733 788733
http://www.eastmidlandsmusic.com

Hayes Music
Head Office and Main Showroom
Cutters Barn
Pauncefoot Hill
Romsey
SO51 6AA
Shop: 02380 860889
Graham Hayes: 07769 655424
https://www.hayesmusic.co.uk



Website & Company Privacy Notice

This is the privacy notice of The Geneva Group

In this document, “we”, Geneva Group (incorporating Geneva Trumpets and Geneva BrassWind Ltd).

Our registered office is at 18 Ellerbeck Way, Stokesley Business Park, Stokesley, North Yorkshire, TS9 5JZ.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information on you should you purchase instruments or accessories from us.

We regret that if there are one or more points below with which you are not happy, then contact Geneva Group via the contact us page of the website.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purposes other than to deliver Instruments and will not be shared with any third parties.

We undertake to preserve the confidentiality of all information you provide to The Geneva Group.

Our policy complies with UK law accordingly implemented.

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, for the Geneva Group.

If a basis on which we process your personal information is no longer relevant.

If the basis changes then if required by law, we shall notify you of the change and of any new basis.

 

  1. Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions for Geneva Group.

In order to carry out our obligations under that contract we must process the information you give us.

We may use it in order to:

1.1.     verify your identity for security purposes

1.2.     sell products to you

1.3.     provide you with our services

1.4.     provide you with suggestions and advice on products and services.

We process this information on the basis there is a contract between us, or that you have requested merchandise or information.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to the service we provide.

We shall continue to process this information until the contract between us ends or is terminated.

  1. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including instruments, instrument servicing and accessories.

Wherever possible, we aim to obtain your explicit consent to process this information.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail through the website.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way to continue to provide you with the best possible service.

We continue to process your information on this basis until you withdraw your consent, or it can be used to make you aware of special offers or discounts or new products.

You may withdraw your consent at any time by instructing us at www.Genevainstruments.com.

  1. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to products or information.

Where we process your information on this basis, we do so in your interest to inform you of events or new products:

For example, we may process your data to inform you of a brass workshop in your area

record-keeping for the proper and necessary administration of instruments and accessories

responding to unsolicited communication from you to which we receive to do with products or merchandise

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to help or assist in your inquiry

protecting your interests where we believe we have an obligation to do so

  1. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your address or email information.

For example, we may be required to give information to legal authorities if they so request or if they have an interest in an individual.

This may include your personal information.

Specific uses of information you provide to us

  1. Information provided on the understanding that it will be shared with a third party

Our website does not allow you to post information

  1. Complaints regarding content on our website

Our website is a publishing medium, but content is not publishable by third parties.

If you complain about any content found on www.Genevainstruments.com then we will investigate and if we feel it is justified, we will remove such content.

Free speech is a fundamental right, so we have to consider each request as we see fit.

If we think your complaint is justifiable then action will be taken to remove content.

  1. Information relating to your method of payment

Payment information is never stored by us, at the point of payment for an instrument you will choose your payment option.

  1. Sending a message.

When you contact us, whether by telephone, through our website, we record your request and do not keep and personal data from such requests.

  1. Complaining

When we receive a complaint via email or phone, we use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give information to that other person.

We may also compile statistics showing information obtained from this complaint.

Use of information we collect through automated systems when you visit our website

  1. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website.

We use cookies in the following ways:

10.1. to track how you use our website

10.2. to record whether you regularly visit our website

10.3. to keep you signed in our site 

Disclosure and sharing of your information

  1. Information we obtain from third parties

No such information is personally identifiable to you.

  1. Data may be processed outside the European Union

Our websites are hosted in the UK

  1. Access to your own information

You can delete the information held by us at any time by contacting us. 

Other matters

  1. How you can complain

Contact www.Genevainstruments.com and click on the contact us tab

14.2. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner.